Retail Training Assistant (Intern) — France & Monaco

Overview

Van Cleef & Arpels is a Parisian maison renowned for high jewellery, watchmaking and exceptional artisanal savoir‑faire. The brand operates an international boutique network and places a premium on craftsmanship, refined client experiences and heritage-led creativity.

Role & Responsibilities

• Support the design, preparation and delivery of retail training programmes for boutiques across France and Monaco, including product, sales and service modules.
• Develop and update training materials and assets (presentations, manuals, assessment tools and digital content) tailored for in-store teams.
• Coordinate logistics for face-to-face and virtual sessions: scheduling, invitations, venue/materials preparation and post-session follow-up.
• Maintain and update the training calendar, participant lists and basic learning records; produce regular activity and impact reports for stakeholders.
• Liaise with boutique managers, HR, L&D partners and external trainers to ensure alignment of content with commercial and brand objectives.
• Collect and analyse learner feedback to propose iterative improvements and support onboarding for new hires and collection launches.

Qualifications

• Enrolled in a Bachelor's or Master's programme in Human Resources, Learning & Development, Business, Luxury Management or a related discipline.
• Excellent organisational skills and meticulous attention to detail with the ability to manage multiple priorities.
• Strong verbal and written communication skills; professional demeanour and discretion when dealing with senior stakeholders.
• Interest in luxury retail and client experience standards.

Skills

Experience

Previous internship or short-term experience in retail training, learning & development, HR or within luxury retail is preferred but not mandatory. Demonstrated exposure to store environments or client-facing roles will be considered an asset.

Education

Currently enrolled in an undergraduate or postgraduate programme relevant to HR, L&D, business or luxury management.

Culture

The maison cultivates a culture that values artisanal excellence, refined service and collaborative craftsmanship. Teams are expected to uphold rigorous quality standards while contributing to an environment of mentorship and continuous learning.