Retail Trainee (Apprenticeship)

Overview

Van Cleef & Arpels is a storied French maison renowned for high jewellery, watchmaking and exceptional craftsmanship. As part of the Richemont group, the brand combines artisanal savoir‑faire with a global luxury retail network, offering employees exposure to heritage products, rigorous quality standards and client‑centred service in an exquisitely curated environment.

Role & Responsibilities

• Deliver exemplary client service during in‑boutique interactions and private appointments, fostering long‑term relationships through attentive clienteling.
• Support the sales process from welcoming clients to closing transactions, including POS operations and accurate cash handling.
• Maintain and execute merchandising and display standards to reflect Van Cleef & Arpels brand aesthetics and seasonal directives.
• Manage stock operations: receive goods, conduct inventory checks, control stockroom organisation and support replenishment.
• Assist with CRM upkeep and appointment coordination, ensuring client records and follow‑up communications are accurate and timely.
• Contribute to boutique events, product launches and private viewings, supporting logistics and guest service.
• Participate in formal and on‑the‑job training to deepen product knowledge, technical vocabulary and the maison’s heritage.

Qualifications

• Enrolled in an alternance/apprenticeship programme or vocational diploma in commerce, retail, luxury management or equivalent (BTS, Bachelor).
• Authentic passion for luxury jewellery and refined aesthetic sensibility.
• Excellent interpersonal skills, tact and discretion when dealing with high‑value clientele.
• Professional presentation, reliability and strong organisational aptitude.
• Flexible availability including weekends and occasional extended hours to cover boutique needs.
• Basic numeracy for transaction handling and familiarity with boutique operational routines.
• Fluent French; professional working proficiency in English is advantageous.

Skills

Experience

Previous customer‑facing retail or hospitality experience is preferred but not mandatory; internships, seasonal retail roles or boutique placements will be considered.

Education

Currently enrolled in an alternance/apprenticeship programme or vocational diploma (BTS/Bachelor) in commerce, retail, luxury management, marketing or a related discipline.

Culture

The maison cultivates an environment that honours craftsmanship, creativity and impeccable client service. Employees are expected to uphold high standards of discretion and presentation while benefiting from structured training and direct mentorship within Richemont’s luxury retail ecosystem.