Retail Operations Intern
Van Cleef & Arpels — Geneva: Retail Operations Internship supporting boutique operations, inventory, merchandising and client service.
Overview
Van Cleef & Arpels is a haute joaillerie and high watchmaking maison renowned for its craftsmanship, poetic creativity and exacting artisanal standards. As part of the Richemont group, the brand combines heritage-driven design with an international retail footprint and a client-centric luxury service culture.
Role & Responsibilities
- Support daily boutique operations including opening/closing procedures, stock replenishment and upkeep of the sales floor to brand standards.
- Assist with inventory control activities: stock receipts, tagging, stock transfers and regular cycle counts.
- Contribute to visual merchandising and window displays under guidance from the boutique visual team to ensure consistent brand presentation.
- Provide seamless client-service support: welcome clients, assist with appointments, prepare merchandise for viewings and follow up on client requests.
- Maintain and update CRM and sales administration records, prepare basic operational reports and reconcile POS transactions.
- Coordinate logistics for boutique events and private appointments, liaising with internal teams to ensure flawless execution.
- Ensure strict adherence to security, loss-prevention and compliance procedures specific to high-value retail.
Qualifications
- Currently enrolled in or recently graduated from a Bachelor's or Master's programme in Business, Luxury Management, Retail Management, Hospitality or a related discipline.
- Demonstrated interest in luxury retail, fine jewellery or watchmaking; internships or part-time experience in retail is advantageous.
- Highly organised with meticulous attention to detail and a strong sense of discretion when handling high-value merchandise.
- Legal authorization to undertake an internship in Switzerland (where applicable).
Skills
Experience
Prior retail or luxury-focused internship experience is preferred but not required; demonstrable customer service exposure and familiarity with boutique environments will be considered an advantage.
Education
Enrolled in or recently completed a degree in Business, Luxury Management, Retail Management, Hospitality or a closely related field.
Culture
The maison cultivates a culture of craftsmanship, refinement and collective pride in artisanal excellence. Teams operate in a highly collaborative, client-focused environment where attention to detail, elegance and discretion are paramount.