Retail Assistant Intern

Overview

Van Cleef & Arpels is a distinguished high-jewellery and watchmaking maison known for exceptional craftsmanship and poetic design. The brand operates globally through boutiques and is part of a luxury goods group, offering employees exposure to artisanal heritage, exacting service standards and rigorous training in haute-joaillerie retail.

Role & Responsibilities

• Support boutique sales advisors in delivering discreet, highly personalised client service and clienteling activities.
• Welcome and qualify clients, manage appointment schedules and assist with in‑store consultations.
• Maintain floor readiness: visual merchandising, window presentation and boutique housekeeping to brand standards.
• Process transactions accurately using the point-of-sale system and assist with returns, packaging and invoicing.
• Assist with stock operations including receiving, tagging, inventory control and secure handling of merchandise.
• Provide administrative support: prepare client dossiers, update CRM records and produce basic sales reports.
• Participate in product training, internal meetings and boutique events, contributing to a seamless guest experience.
• Adhere to luxury retail security and confidentiality protocols when handling high-value items.

Qualifications

• Currently enrolled in a bachelor’s degree or equivalent in fashion, luxury management, business, hospitality or a related discipline.
• Availability to commit to the full internship period (July through January) and to work retail shifts, weekends and public holidays as required.
• Excellent interpersonal skills with a professional, client-focused demeanour appropriate for high‑jewellery service.
• Strong attention to detail and a demonstrated capacity to maintain meticulous presentation and administrative records.
• Discretion and the ability to handle confidential client information and high-value merchandise.
• Prior retail or luxury client-facing experience is an advantage but not mandatory.

Skills

Experience

No minimum professional experience required; previous experience in retail, hospitality or luxury client service is beneficial and will be viewed favourably.

Education

Currently enrolled in a relevant undergraduate programme (fashion, luxury management, business, hospitality or similar).

Culture

The brand fosters a culture rooted in artisanal excellence, discretion and long-term client relationships. Employees collaborate closely with experienced sales advisors and product specialists in an environment that emphasises craftsmanship, continuous learning and impeccable service standards.