Operations Manager

Overview

Van Cleef & Arpels is a globally recognised high-jewellery and watch Maison, celebrated for artisanal craftsmanship, sophisticated design and discreet client service. The brand operates an international network of boutiques and is part of the Richemont group, offering employees a heritage-rich, client-focused luxury retail environment and career pathways within a leading luxury conglomerate.

Role & Responsibilities

• Oversee day-to-day operations of the Canton Road boutique to ensure flawless client experience and adherence to brand standards.
• Manage inventory life cycle: stock receipt, reconciliation, transfers, inventory counts and shrinkage control in coordination with regional supply chain teams.
• Lead, coach and schedule boutique staff; conduct performance reviews, training and development to maintain high service standards and retention.
• Implement and enforce loss-prevention, security and compliance protocols, liaising with security, finance and regional teams on incidents and controls.
• Coordinate visual merchandising and store presentation with VM and retail teams to execute seasonal campaigns and product launches.
• Control operating budgets, oversee cash handling and POS reconciliation, and produce regular operational reports for regional management.
• Serve as primary operational liaison between the boutique, regional headquarters and external vendors; support client events and private appointments.

Qualifications

• Proven managerial experience in luxury retail or high-value goods, ideally within jewellery, watches or haute couture retail.
• Demonstrable competence in inventory management, loss prevention and retail operations procedures.
• Strong leadership skills with a track record of coaching teams to deliver elevated client service and sales performance.
• Excellent organisational aptitude, attention to detail and the ability to manage competing priorities in a fast-paced boutique environment.
• Professional communication skills in English and Cantonese; Mandarin advantageous (inferred as relevant for Hong Kong luxury retail).

Skills

Experience

Typically requires 5+ years in luxury retail operations with at least 2 years in a supervisory or managerial capacity; experience in high-jewellery or watch retail is strongly preferred.

Education

High school diploma required; bachelor’s degree in business, retail management, hospitality or a related discipline preferred.

Culture

The Maison cultivates an environment defined by meticulous craftsmanship, refined client service and discretion. Employees operate within a heritage-led, collaborative culture that emphasises professionalism, continual training and alignment with the exacting standards of a leading luxury house and its parent group.