High Jewellery Specialist

Overview

Van Cleef & Arpels is a prestigious Parisian maison renowned for haute joaillerie, exceptional craftsmanship and poetic design. As part of the Richemont group, the brand combines artisanal workshops with global retail operations to serve an international, discerning clientele.

Role & Responsibilities

• Deliver a discreet, highly personalized sales experience for high-jewellery clients, from initial contact through after-sales service.
• Proactively develop and maintain a curated client portfolio through clienteling, appointments, and private viewings.
• Demonstrate authoritative product knowledge across high jewellery collections and bespoke services; present pieces with technical and historical context.
• Manage boutique merchandising, inventory control and secure handling of high-value items in accordance with maison standards and security protocols.
• Coordinate bespoke requests and bespoke order follow-ups with in-house ateliers and central teams to ensure flawless execution and delivery.
• Achieve and exceed individual and boutique sales targets while contributing to team performance and seasonal strategies.
• Maintain accurate CRM records, prepare sales reports, and support marketing initiatives and client events.
• Ensure full compliance with company policies, ethical selling practices and luxury retail regulatory requirements.

Qualifications

• Minimum 3 years' experience in luxury jewellery or high-value luxury goods sales, ideally with exposure to high-jewellery or bespoke services.
• Proven track record of cultivating and closing relationships with high-net-worth clients.
• Exceptional interpersonal presentation skills, discretion and professional poise appropriate to private client service.
• Strong product knowledge of gemstones, precious metals and jewellery craftsmanship, or demonstrable ability to acquire it quickly.
• Experience with inventory control and secure handling procedures for high-value merchandise.
• Formal retail or luxury training preferred; bachelor’s degree in business, luxury management, or related field advantageous.

Skills

Experience

At least 3 years of direct experience in luxury retail sales, preferably within high jewellery or an equivalent high-value segment; demonstrated success building and retaining a portfolio of high-net-worth clients.

Education

High school diploma required; bachelor’s degree in business, hospitality, luxury brand management or related discipline preferred.

Culture

Van Cleef & Arpels cultivates a culture of craftsmanship, discretion and refinement where attention to detail and client relationships are paramount. The Maison values artisanship, collaborative teamwork between boutiques and ateliers, and a polished, client-centric approach to service.