Head of Client Relations, France & Monaco

Overview

Van Cleef & Arpels is a storied maison of haute joaillerie known for exceptional craftsmanship, poetic design and discreet luxury. As part of the Richemont family, the brand combines artisanal savoir‑faire with an international retail network and a client‑centric approach to service.

Role & Responsibilities

• Define and execute the client development and retention strategy for France and Monaco, focused on lifetime value and high‑net‑worth clientele.
• Lead, mentor and coordinate internal client teams and cross‑functional partners (stores, marketing, CRM, events) to deliver a consistent VIP experience.
• Own client segmentation, prioritisation and bespoke clienteling programmes to maximise sales conversion and repeat business.
• Manage major client interactions including bespoke requests, viewings, private appointments and high‑touch concierge services.
• Develop and oversee tailored events, trunk shows and private appointments in partnership with retail and marketing teams.
• Monitor commercial KPIs, prepare performance reports and adjust activity plans to meet revenue and retention targets.
• Ensure rigorous confidential handling of client information and adherence to brand standards and compliance requirements.
• Represent the brand externally with the highest level of discretion and professionalism when liaising with top clients and partners.

Qualifications

• Proven leadership in client development or client services within luxury jewellery, watches or high‑end fashion.
• Demonstrable commercial acumen with a track record of driving revenue and client retention among VIP or HNW segments.
• Excellent interpersonal skills, diplomacy and discretion managing high‑value relationships.
• Strong organisational capability with experience designing clienteling programmes and coordinating cross‑channel activity.
• Availability for travel across the region and for client events outside standard retail hours.

Skills

Experience

Typically 5–8 years of progressive experience in client development, client services or retail management within luxury jewellery, watchmaking or premium fashion; prior responsibility for VIP programmes or team leadership is expected.

Education

Bachelor's degree in Business, Marketing, Luxury Management or a related discipline; a master's degree or specialised luxury training is advantageous.

Culture

The maison prizes artisanal excellence, discretion and refinement; teams operate in a collaborative environment that balances heritage craftsmanship with modern client service. Employees are expected to demonstrate meticulous attention to detail, a service‑first mentality and respect for the brand’s creative legacy.