Deputy Store Manager

Overview

Van Cleef & Arpels is an esteemed French haute-joaillerie maison recognised for artisanal craftsmanship, poetic creativity and high jewellery savoir‑faire. As part of the Richemont group, the brand combines heritage luxury with a global retail network, offering employees opportunities to develop specialist expertise in boutique operations, clienteling and luxury service standards.

Role & Responsibilities

• Support the Boutique Manager in achieving sales targets, KPIs and boutique profitability through daily operational oversight and active selling.
• Coach, mentor and schedule boutique staff to ensure consistent delivery of exemplary client service and brand standards.
• Deliver personalised clienteling: cultivate relationships with existing and prospective clients, manage appointments and follow-up to build long‑term loyalty.
• Implement and maintain visual merchandising, presentation standards and in‑store displays aligned with global brand directives.
• Oversee stockroom operations, inventory controls, receiving, stock replenishment and periodic stock reconciliations.
• Operate POS and CRM systems; process transactions, returns and ensure accurate sales reporting and handover documentation.
• Enforce security, loss‑prevention and compliance procedures, and liaise with regional teams on investigations or audits when required.
• Coordinate boutique events, private viewings and after‑sales interactions with internal teams and external partners.

Qualifications

• Proven supervisory experience in luxury retail or high‑end jewellery, with a track record of meeting sales targets.
• Demonstrated ability to coach and develop sales teams and deliver consistent customer service excellence.
• Strong organisational skills and attention to detail in inventory, cash handling and store presentation.
• Professional communication skills and the ability to represent a luxury brand with discretion and cultural sensitivity.
• Availability to work retail hours including evenings, weekends and public holidays as required by boutique operations.

Skills

Experience

Typically 3+ years of retail experience with at least 1–2 years in a supervisory or assistant manager capacity within luxury goods, jewellery or premium fashion environments.

Education

High school diploma required; bachelor’s degree in business, hospitality, retail management or a related field preferred.

Culture

The maison fosters an environment where artisanal craftsmanship and client experience are paramount. Employees are expected to uphold refined service standards, collaborate closely across regional and central teams, and contribute to a culture of discretion, creativity and continuous professional development.