Deputy Boutique Manager

Overview

Van Cleef & Arpels is an acclaimed Parisian maison of high jewellery and horological artistry, renowned for its poetic designs and exceptional craftsmanship. As part of the Richemont family, the brand operates a global network of flagship boutiques and delivers highly personalised service to an international clientele. The maison emphasises artisanal savoir‑faire, meticulous quality standards and a cultivated luxury retail experience.

Role & Responsibilities

• Support the Boutique Manager in day‑to‑day management of the Selfridges boutique and assume full responsibility in their absence.
• Drive sales performance and achieve boutique KPIs through proactive clienteling, bespoke servicing and appointment management.
• Coach, motivate and develop the sales team to deliver exemplary customer experiences and sustained commercial growth.
• Ensure immaculate visual merchandising, boutique presentation and adherence to brand standards and product protocols.
• Oversee stock control, inventory reconciliation, deliveries and loss‑prevention procedures with rigorous attention to detail.
• Prepare and submit accurate sales and operational reports to regional management and liaise closely with head office teams.
• Organise and support private client events, trunk shows and in‑store appointments to cultivate long‑term client relationships.

Qualifications

• Proven supervisory or assistant management experience within luxury retail, ideally in high jewellery, watches or premium fashion.
• Demonstrable commercial acumen with a track record of achieving sales targets and managing boutique KPIs.
• Excellent interpersonal and clienteling skills with the ability to cultivate and retain high‑net‑worth clients.
• Strong leadership and coaching abilities, capable of developing team capability and managing performance.
• High standards of personal presentation and professional conduct appropriate to a haute joaillerie environment.
• Flexibility to work retail hours including weekends and peak trading periods.

Skills

Experience

Minimum three years of luxury retail experience, with at least one to two years in a supervisory or assistant manager role; direct experience in jewellery or premium watches is strongly preferred.

Education

Secondary education required; degree or diploma in business, retail management, luxury brand management or related discipline preferred but not mandatory.

Culture

The maison fosters a culture of craftsmanship, discretion and client‑centric service, where attention to detail and refined taste are prized. Boutique teams operate collaboratively, balancing commercial rigour with an artisanal approach to customer experience and long‑term client relationships.