Customer Service Associate

Location Las VegasNevadaUSA
Type Other
Seniority Entry-Level
Posted Mar 16, 2026
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Van Cleef & Arpels — Las Vegas (CityCenter): Customer Service Associate role delivering luxury client care, after‑sales support and clienteling at the boutique.

Overview

Van Cleef & Arpels is a Parisian haute joaillerie maison renowned for exceptional craftsmanship, poetic design and discreet luxury. As an iconic jeweller with international boutiques, the brand emphasizes artisanal savoir‑faire, elevated client service and a refined retail environment that upholds the maison’s heritage.

Role & Responsibilities

  • Deliver attentive, discreet front‑of‑house client service for a high‑value jewellery boutique at CityCenter Las Vegas, including greeting clients and managing in‑store appointments.
  • Provide after‑sales care: process repairs, returns and warranties; liaise with internal ateliers and external service partners to ensure timely resolution.
  • Maintain and update client records and interactions in the boutique CRM; conduct proactive clienteling and follow‑up communications by phone and email.
  • Support the sales team by preparing merchandise for viewings, organising secure storage and handling of high‑value items in accordance with loss‑prevention procedures.
  • Assist with transactional duties using the point‑of‑sale system, reconcile sales and cash handling, and generate daily reports for management.
  • Uphold maison visual and presentation standards on the sales floor; coordinate with visual merchandising for displays and seasonal transitions.
  • Act as a brand ambassador, conveying product knowledge about gems, materials and Maison heritage to cultivate long‑term client relationships.

Qualifications

  • Proven experience in luxury retail, jewellery, or high‑end hospitality preferred (1–3 years recommended).
  • Exceptional interpersonal and communication skills with a client‑centric orientation and discretion handling confidential client information.
  • Strong numeracy and transactional accuracy; comfortable working with POS systems and handling high‑value merchandise.
  • Demonstrated ability to manage multiple priorities in a fast‑paced boutique environment and to work collaboratively with sales advisors.
  • Flexible availability including weekends, evenings and peak retail periods; professional presentation and polished demeanour.

Skills

Clienteling and relationship management After‑sales service and repair coordination Point‑of‑sale (POS) transactions and cash reconciliation CRM data entry and client follow‑up Visual merchandising support and boutique standards Telephone and email client communication Inventory control and secure handling of high‑value items

Experience

Typically 1–3 years of client‑facing experience in luxury retail, jewellery or upscale hospitality; experience with high‑value product handling and CRM use is highly desirable.

Education

High school diploma or equivalent required; college degree or studies in hospitality, business or related fields preferred but not mandatory.

Culture

The maison cultivates an environment of artisanal excellence, discretion and refined service. Employees are expected to embody the brand’s heritage and attention to detail while collaborating in a polished, client‑focused boutique setting.