Client Relations Center Ambassador

Overview

Van Cleef & Arpels is a prestigious maison of haute joaillerie renowned for exceptional craftsmanship, poetic creativity and discreet service. The brand operates within the Richemont group and is recognized for its heritage-led collections, artisanal ateliers and a client-centric approach that privileges personalised relationships with high-net-worth clientele.

Role & Responsibilities

• Deliver exceptional, personalised service to the maison’s clientele via phone, email and digital channels, preserving the brand’s standards of discretion and refinement.
• Manage inbound and outbound client communications, including appointment booking, follow-ups, order enquiries and after‑sales support.
• Maintain and enrich client records within the CRM to ensure accurate profiles, purchase histories and bespoke service notes.
• Coordinate closely with boutiques, atelier and sales teams to organise viewings, private appointments and bespoke requests.
• Proactively identify client needs and opportunities for relationship development, escalating leads to the sales network and CRM campaigns as appropriate.
• Resolve client complaints and complex service issues with tact, ensuring timely follow‑through and maintenance of client satisfaction metrics.
• Produce concise client reports and contribute to service improvement initiatives and training for front-line teams.

Qualifications

• Polished interpersonal skills with demonstrated ability to engage and retain high-net-worth clients.
• Proven competence in client relationship management and telephone-based sales or service roles.
• Strong organisational aptitude with meticulous attention to detail and confidentiality.
• Professional demeanour, cultural sensitivity and the capacity to represent a luxury maison with discretion.
• Proficiency in CRM platforms and Microsoft Office applications; ability to learn proprietary systems quickly.

Skills

Experience

Typically 3+ years of client service, CRM or sales experience within luxury retail, jewellery or a high‑end hospitality environment; demonstrable track record of servicing affluent clientele and managing complex enquiries.

Education

Bachelor’s degree or equivalent in business, communications, hospitality or a related discipline preferred.

Culture

Van Cleef & Arpels fosters a culture of artisanal excellence, refined hospitality and respect for heritage. The workplace values discretion, teamwork between ateliers and boutiques, and a long‑term view of client relationships, offering employees exposure to high-calibre craftsmanship and international clientele.