Client Insights Assistant Manager

Overview

Van Cleef & Arpels is a high-jewelry and watch Maison renowned for meticulous craftsmanship, poetic design and exceptional client service. The brand is part of the Richemont Group and operates globally across boutiques, ateliers and flagship stores, combining artisanal savoir-faire with a refined retail and client experience.

Role & Responsibilities

• Develop and maintain client segmentation and propensity models to inform acquisition, retention and VIP engagement strategies.
• Analyze CRM and sales data to evaluate campaign performance, lifetime value and conversion drivers; translate findings into actionable recommendations for boutiques and regional teams.
• Build and distribute regular dashboards and ad-hoc reports using BI tools; ensure data accuracy and governance across client databases.
• Collaborate with retail, marketing, merchandising and e‑commerce stakeholders to design targeted client journeys and personalised communications.
• Manage and optimise clienteling tools and CRM workflows to improve boutique conversion and post‑sale engagement.
• Provide training and guidance to boutique teams on insights interpretation, client approach and data-driven selling.
• Lead small project workstreams or external vendor relationships to implement analytics initiatives and reporting automation.
• Present insights and strategic recommendations to senior management and cross-functional teams.

Qualifications

• Proven analytical and problem-solving capability, with the ability to convert data into commercial actions.
• Strong stakeholder management and communication skills, able to present complex analyses to non-technical audiences.
• Experience working with luxury brands, premium retail or client-facing services is strongly preferred.
• Track record of delivering CRM-led programs and client segmentation workstreams.
• Ability to manage multiple priorities in a fast-paced, client-centric retail environment.
• Fluent in professional business practices with high standards of discretion and client confidentiality.

Skills

Experience

Approximately 3+ years of experience in client insights, CRM analytics, retail analytics or a closely related function, preferably within luxury retail, premium hospitality or high-end services. Prior exposure to boutique operations and clienteling programs is advantageous.

Education

Bachelor's degree in Business, Marketing, Statistics, Data Science, Economics or a related field, or equivalent professional experience.

Culture

The Maison fosters a culture of craftsmanship, discretion and client excellence, where attention to detail and aesthetic sensitivity are prized. Cross-functional collaboration is encouraged, with a strong emphasis on learning, mentorship and preserving the signature Van Cleef & Arpels client experience.