Client Experience Assistant Intern

Location SingaporeSingapore
Type Internship
Seniority Intern
Posted Mar 12, 2026
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Van Cleef & Arpels — Client Experience Assistant Intern in Singapore (Jul–Jan). Support boutique clienteling, CRM and in‑store service for a leading haute‑joaillerie Maison.

Overview

Van Cleef & Arpels is an esteemed haute-joaillerie Maison renowned for exceptional craftsmanship, poetic design and discreet client service. As part of the Richemont group, the brand combines artisanal ateliers with a global boutique network and places a premium on heritage, creativity and personalised luxury experiences.

Role & Responsibilities

  • Assist boutique team with client relation activities including appointment coordination, welcome rituals and personalised follow-ups to ensure an exemplary in-store experience.
  • Support CRM maintenance: update client records, log interactions, schedule reminders and prepare client dossiers for VIP visits.
  • Accompany clients during consultations and purchases, facilitating product presentation, explaining product features and coordinating after-sales care.
  • Manage administrative and operational tasks such as reservation of private salons, calendar management, preparing client communications and handling telephone/email enquiries.
  • Collaborate with visual merchandising and boutique operations to maintain refined display standards and ensure merchandise presentation aligns with brand guidelines.
  • Prepare materials for client events and trunk shows, assist on-site during events and support post-event reporting and data capture.
  • Monitor stock movements and assist with basic inventory controls, transfers and reconciliation in coordination with the store manager.
  • Contribute to boutique reporting by compiling daily sales and client activity summaries for the management team.

Qualifications

  • Currently enrolled in or recently graduated from a tertiary programme in luxury management, business, hospitality, communications or a related field.
  • Availability for the full internship period (July to January) and legal right to work in Singapore.
  • Impeccable professionalism, discretion and strong interpersonal skills suitable for a high‑net‑worth clientele.
  • Excellent written and verbal communication skills; fluency in English is expected.
  • Strong organisational aptitude with meticulous attention to detail and the ability to prioritise competing requests.

Skills

Clienteling CRM (client data maintenance and segmentation) Point-of-sale (POS) systems Appointment and calendar management Visual merchandising principles Microsoft Office (Word, Excel, Outlook) Event support and coordination

Experience

Internship-level role; prior retail or client-facing experience (luxury retail, hospitality, or events) is advantageous but not mandatory. Proven customer service exposure or previous internships in boutiques or premium service environments will be valued.

Education

Enrolled in or recently completed tertiary education in luxury management, business, hospitality, communications or a related discipline.

Culture

The Maison cultivates a culture of artisanship, refinement and discretion, where creativity and attention to detail guide daily work. Teams are client-focused and collaborative, blending savoir‑faire from ateliers with rigorous service standards expected in high‑end retail.