Client Development Manager

Overview

Van Cleef & Arpels is an esteemed maison of high jewellery and watchmaking, recognised for exceptional craftsmanship, poetic design and discreet luxury. The brand operates globally within the Richemont group and serves an international, high-net-worth clientele through boutiques, private salons and bespoke services.

Role & Responsibilities

• Develop and execute a proactive client development strategy to grow revenue from VIP and priority clients in the Bangkok market.
• Manage and nurture long-term relationships with high-net-worth clients through personalised outreach, clienteling and tailored service programmes.
• Identify and convert new prospects through targeted prospecting, referrals and collaboration with boutique sales teams and regional marketing.
• Plan and coordinate private events, trunk shows and bespoke appointments in close liaison with boutique, marketing and product teams.
• Maintain and enrich CRM records, producing client profiles, visit notes and actionable segmentation to inform sales activity.
• Set and monitor individual and segment KPIs (sales, retention, average transaction value, reactivation rates) and report performance to regional leadership.
• Coordinate cross-functional delivery for bespoke commissions, after-sales follow-up and concierge-style client requests.
• Train and coach boutique teams on clienteling best practices, VIP protocol and referral generation to ensure a consistent luxury experience.

Qualifications

• Bachelor’s degree in Business, Marketing, Hospitality, or a related field, or equivalent professional experience.
• Proven track record in luxury retail, private client management or high-net-worth relationship management.
• Strong commercial acumen with demonstrable success meeting or exceeding sales targets.
• Excellent interpersonal skills with discretion, diplomacy and cultural sensitivity appropriate to a haute joaillerie clientele.

Skills

Experience

Typically 4–7 years of progressive experience in luxury retail or private client roles with documented success in developing and retaining high-value clients. Prior experience in Bangkok or the Southeast Asian luxury market is preferred.

Education

Bachelor’s degree in Business, Marketing, Hospitality or a related discipline preferred; equivalent professional experience accepted.

Culture

Van Cleef & Arpels cultivates a culture of refinement, craftsmanship and client discretion. Employees are expected to combine impeccable service standards with a collaborative, detail-oriented approach; the maison values long-term client relationships and the artisanal heritage behind its creations.