Brand Ambassador

Location Grand PrairieTexasUSA
Type Other
Seniority Mid-Level
Posted Mar 16, 2026
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Van Cleef & Arpels seeks a Brand Ambassador in Grand Prairie (Dallas area) to represent the maison, build client relationships and drive luxury sales.

Overview

Van Cleef & Arpels is a storied French maison renowned for high jewellery, watchmaking and exceptional craftsmanship. As part of the Richemont group, the brand combines artisanal savoir‑faire with discreet, elevated client service and a global retail network catering to an affluent clientele.

Role & Responsibilities

  • Act as the public face of the maison in the Dallas market, embodying Van Cleef & Arpels’ heritage, aesthetic and service standards.
  • Develop and maintain long‑term relationships with UHNW and HNW clients through proactive clienteling, bespoke appointments and follow‑up communications.
  • Drive sales performance by identifying opportunities, converting leads and achieving individual and team targets.
  • Host and coordinate private viewings, trunk shows and client events in collaboration with local boutiques and corporate teams.
  • Provide authoritative product and provenance knowledge across high jewellery and watches; advise clients on styling and bespoke services.
  • Ensure impeccable visual presentation of product during appointments and events, upholding brand display protocols.
  • Capture and report market intelligence and client feedback to inform merchandising, marketing and CRM strategies.
  • Maintain accurate client records in CRM and manage appointment scheduling, inventory requests and post‑sale service coordination.

Qualifications

  • Minimum 2–4 years’ experience in luxury retail, high jewellery, watches or high‑end hospitality with demonstrable client development success.
  • Proven sales track record with consistent achievement of revenue or conversion targets.
  • Exceptional interpersonal skills with an ability to cultivate and retain affluent clientele; tact, discretion and cultural sensitivity essential.
  • Flexible availability including weekends and evenings to support client appointments and events.
  • Authorization to work in the United States.
  • Professional presentation and polished verbal communication in client environments.

Skills

Clienteling and relationship management Luxury sales and closing techniques Event hosting and private appointment management Deep product knowledge in fine jewellery and watches Visual presentation and merchandising for appointments CRM usage and appointment scheduling Strong interpersonal and negotiation skills

Experience

2–4 years of progressive experience in luxury retail, high jewellery, watchmaking, or high‑end client services with a measurable record of client acquisition and sales performance.

Education

High school diploma or equivalent required; bachelor’s degree in business, communications, fashion or a related field preferred.

Culture

Van Cleef & Arpels cultivates a culture of artisanal excellence, discretion and client‑centred service. The workplace emphasizes meticulous craftsmanship, refined presentation and long‑term client relationships, with teams operating collaboratively across retail, events and client services within the broader Richemont family.