Boutique Sales Consultant
Van Cleef & Arpels seeks a Sales Associate in Seoul to deliver personalised luxury client service within its boutique.
Overview
Van Cleef & Arpels is a Parisian maison renowned for high jewellery, watchmaking and artisanal savoir‑faire. The brand operates a global network of boutiques and ateliers and is part of a major luxury group, offering careers steeped in craftsmanship, heritage and client service.
Role & Responsibilities
- Deliver discreet, personalised service to high‑net‑worth and regular clients, building long‑term relationships and maintaining an active client portfolio.
- Meet and exceed individual and boutique sales objectives through consultative selling, cross‑selling and upselling of jewellery and watch collections.
- Manage appointments, VIP visits and private viewings; coordinate follow‑ups, bespoke requests and after‑sales service with internal teams.
- Ensure boutique presentation meets Maison standards: visual merchandising, window displays, stock rotation and housekeeping.
- Process transactions, returns and repairs accurately using the point‑of‑sale system; maintain precise sales and inventory records.
- Keep up to date with product knowledge (gemology, materials, collections) and communicate features and heritage to clients.
Qualifications
- Proven retail sales experience, preferably 1–3 years in luxury jewellery, watches or high‑end fashion.
- Exceptional interpersonal skills, discretion and a client‑centric approach to relationship management.
- Professional presentation and fluency in Korean; professional-level English is an advantage.
- Strong numeracy and experience with POS systems and cash handling.
- Availability to work retail hours including weekends, evenings and public holidays as required.
Skills
Experience
Preferably 1–3 years of frontline retail experience in luxury jewellery, watches or premium fashion; demonstrable success meeting sales targets and managing high‑value client interactions.
Education
High school diploma or equivalent; tertiary education in retail, luxury goods, fashion or related fields is an advantage.
Culture
The workplace emphasizes meticulous craftsmanship, heritage and refined client service. Teams operate with a high degree of professionalism and collaboration, supporting personal development within an internationally recognised luxury maison.