Boutique Manager

Overview

Van Cleef & Arpels is an haute joaillerie and watchmaking Maison known for exceptional craftsmanship, refined creativity and discreet luxury. As part of the Richemont group, the brand operates an international network of boutiques and maintains rigorous standards in client service, product presentation and heritage-driven storytelling.

Role & Responsibilities

• Lead day-to-day boutique operations to achieve sales targets, optimize conversion and manage KPIs across merchandising, clienteling and stock control.
• Develop and nurture long-term relationships with high-net-worth and VIP clients through personalised clienteling, private appointments and bespoke service initiatives.
• Coach, mentor and develop a small team of boutique advisors, setting performance objectives, conducting appraisals and building a culture of excellence and discretion.
• Oversee visual merchandising and boutique presentation to ensure adherence to Maison guidelines and seasonal directives, coordinating with regional visual teams.
• Manage inventory, stock reconciliation and loss-prevention procedures; liaise with regional supply chain and security on replenishment and audit matters.
• Plan and execute local events, trunk shows and VIP activations, collaborating with marketing and CRM to maximise client engagement and lifetime value.

Qualifications

• Proven leadership in luxury retail with a track record of meeting/exceeding sales and client retention targets.
• Deep knowledge of haute joaillerie, watches or high-end accessories and the ability to communicate product craftsmanship and heritage with authority.
• Exceptional interpersonal skills, discretion and cultural sensitivity when interacting with affluent and international clientele.
• Strong commercial acumen including experience with forecasting, budgeting and KPI management.
• Fluent English with strong written and verbal communication; additional languages beneficial but not required.

Skills

Experience

Typically requires 5+ years in luxury retail, with at least 2 years in a supervisory or managerial capacity within a boutique environment; demonstrable experience building VIP business and running boutique events.

Education

Bachelor's degree or diploma in Business, Retail Management, Hospitality or a related field; equivalent professional experience in luxury retail is acceptable.

Culture

The Maison prizes artisanship, refined client service and meticulous attention to detail. Staff operate within an international, client-focused environment where discretion, professionalism and a commitment to the brand’s heritage are paramount.