Boutique Manager
Van Cleef & Arpels seeks a Boutique Manager in Ho Chi Minh City to lead boutique operations, clienteling and sales performance.
Overview
Van Cleef & Arpels is a Parisian maison of haute joaillerie renowned for exceptional craftsmanship, poetic design and a clientele of discerning collectors. Operated within the Richemont sphere, the brand combines artisanal savoir‑faire with international retail operations and a commitment to service excellence.
Role & Responsibilities
- Lead day‑to‑day boutique operations, ensuring adherence to brand standards for client experience, visual presentation and product care.
- Drive sales performance and KPI attainment through active clienteling, personalised service and pipeline development.
- Recruit, coach and develop boutique team members; set performance objectives and deliver ongoing training aligned with brand protocols.
- Oversee inventory control, stock replenishment, pricing integrity and loss‑prevention procedures.
- Manage local marketing initiatives, VIP events and private client appointments to cultivate long‑term relationships and deepen client loyalty.
- Prepare sales forecasts, analyse retail metrics and collaborate with regional management on budget, merchandising and assortment planning.
- Ensure after‑sales service standards, repairs coordination and warranty processes meet maison quality expectations.
Qualifications
- Proven leadership in luxury retail with responsibility for a boutique or store (managing staff, operations and sales targets).
- Demonstrated success in clienteling and cultivating high‑net‑worth clientele.
- Strong commercial acumen, including experience with sales forecasting, KPI management and inventory control.
- Excellent interpersonal and coaching skills with an aptitude for talent development.
- High level of professionalism, discretion and a commitment to exceptional customer service.
Skills
Experience
Typically 3–5+ years in luxury retail with a minimum of 2 years in a supervisory or managerial capacity; track record of meeting or exceeding sales targets and managing boutique operations.
Education
Bachelor's degree or equivalent in Business, Luxury Brand Management, Hospitality or a related field preferred.
Culture
The maison cultivates an environment where artisanal excellence and client discretion are paramount. Employees operate within a heritage‑led, detail‑oriented culture that values craftsmanship, mentorship and polished service delivery across an international retail network.