Boutique Director

Overview

Van Cleef & Arpels is an esteemed maison of high jewellery and watchmaking, celebrated for craftsmanship, poetic design and exceptional client service. The brand operates within the Richemont group and maintains an international retail network and heritage-led approach to product and client experience.

Role & Responsibilities

• Provide strategic and operational leadership for the Chicago boutique, ensuring alignment with global brand standards and local market strategy.
• Drive sales performance and margin through target-setting, forecasting, and rigorous performance management of the boutique P&L.
• Cultivate and expand a high-value client base through personalised clienteling, VIP service, and bespoke appointment programs.
• Recruit, develop and mentor boutique staff; establish coaching routines, sales training and career progression pathways to retain top talent.
• Oversee visual merchandising, window presentation and in-store storytelling to preserve the maison’s aesthetic and elevate conversion.
• Manage inventory control, stock replenishment, loss-prevention measures and adherence to compliance, security and cash-handling procedures.
• Plan and execute in-store events, private viewings and collaborations with local partners to strengthen brand presence and client engagement.
• Liaise with regional and corporate teams (merchandising, marketing, client services) to implement product launches, marketing initiatives and CRM strategies.

Qualifications

• Proven leadership in luxury retail or haute joaillerie with demonstrable results in sales growth and team development.
• Strong commercial acumen with experience managing a boutique P&L, forecasting and achieving sales targets.
• Exceptional client relationship skills with a track record of developing and retaining high-net-worth clientele.
• Excellent interpersonal, presentation and negotiation abilities; astute judgement in client hospitality and discretionary decision-making.
• Impeccable standards of professionalism, confidentiality and brand representation in a luxury environment.

Skills

Experience

Typically requires 5+ years in luxury retail with at least 3 years in a managerial role responsible for a boutique or flagship store, preferably within high jewellery, watches or comparable luxury categories.

Education

Bachelor’s degree in Business, Retail Management, Hospitality, Fashion or related discipline preferred; advanced study or executive education in luxury retail is advantageous.

Culture

The maison prizes artisanal excellence, refined client service and a culture of discretion. Teams operate with meticulous attention to detail and a collaborative ethos that balances traditional savoir‑faire with contemporary retail practices.