Boutique Coordinator

Overview

Van Cleef & Arpels is a distinguished maison of high jewellery renowned for exceptional craftsmanship, poetic design and discreet luxury. As part of the Richemont Group, the house combines artisanal savoir‑faire with an international retail network, offering employees a heritage-driven environment and exposure to elite clientele and haute‑joaillerie operations.

Role & Responsibilities

• Coordinate day-to-day boutique operations to ensure the highest standards of presentation, client service and operational efficiency.
• Manage appointment scheduling and client relations, including supporting clienteling activities and follow-up communications.
• Support visual merchandising and stock presentation, liaising with regional teams to implement seasonal displays and product rotations.
• Oversee inventory control tasks: receive and reconcile deliveries, maintain accurate stock records and coordinate replenishment requests.
• Assist in the planning and execution of in-store events, private viewings and client hospitality.
• Ensure compliance with brand standards, loss-prevention procedures and local regulatory requirements.
• Produce routine operational reports and assist management with administrative duties, including basic sales reporting and documentation.

Qualifications

• Proven experience in a luxury retail environment, preferably within jewellery, watches or high-end fashion.
• Strong client-service orientation with discretion and professionalism when interacting with high‑net‑worth clients.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities in a fast‑paced boutique.
• Clear, professional communication skills and the capacity to liaise effectively with regional HQ and cross‑functional teams.

Skills

Experience

Typically 1–3 years of retail experience in luxury goods, jewellery or watches; experience coordinating boutique operations or supporting store management is strongly preferred.

Education

High school diploma required; vocational or tertiary qualification in retail, hospitality, or a related field preferred.

Culture

The maison cultivates a culture of meticulous craftsmanship, discretion and refined client care. Employees operate within an international, heritage-rich environment that values artisanal quality, continuous learning and collaborative service excellence.