Boutique Assistant

Location MelbourneVictoriaAustralia
Type Other
Seniority Entry-Level
Posted Mar 16, 2026
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Van Cleef & Arpels seeks a Boutique Assistant in Melbourne (Chadstone). Join the boutique team to deliver refined client service and support sales.

Overview

Van Cleef & Arpels is a Parisian maison renowned for high jewellery, watches and savoir‑faire. The brand operates global boutiques and is part of a leading luxury goods group, offering careers grounded in craftsmanship, refined client service and heritage-driven creativity.

Role & Responsibilities

  • Deliver attentive, high‑touch service to clientele, managing appointments and VIP interactions with discretion and professionalism.
  • Drive sales through expert product presentation, storytelling and tailored recommendations aligned with brand standards.
  • Maintain deep and current product knowledge across jewellery and watch collections; communicate features, provenance and care instructions clearly to clients.
  • Manage point‑of‑sale transactions, follow up on leads, and nurture client relationships through post‑sale communication and clienteling activities.
  • Ensure boutique presentation and visual merchandising are impeccable; execute store resets and seasonal displays in line with global guidelines.
  • Control stock movement, perform inventory checks, receive and process deliveries, and maintain accurate records for loss prevention.
  • Support boutique events, trunk shows and private viewings; collaborate with the team and local management to meet commercial targets.

Qualifications

  • 1–3 years of client‑facing retail experience; prior luxury jewellery or watch experience strongly preferred.
  • Proven track record in sales or clienteling with measurable results.
  • Polished personal presentation and excellent verbal communication skills.
  • Ability to work a flexible schedule, including evenings and weekends, and to represent the maison with discretion.
  • Right to work in Australia and willingness to undergo standard background or reference checks.

Skills

Luxury client service Clienteling and relationship management Visual merchandising POS operation and cash handling Inventory control and stock management Strong interpersonal and communication skills Attention to detail and high standards of presentation Team collaboration and event support

Experience

Typically 1–3 years of retail or luxury client‑facing experience; demonstrable success in sales and prior exposure to jewellery or high‑end accessories is preferred.

Education

Secondary education required; a vocational or tertiary qualification in retail, fashion, hospitality or a related discipline is advantageous.

Culture

Van Cleef & Arpels fosters a culture rooted in artisanal excellence, refinement and meticulous client care. The boutique environment emphasizes teamwork, continual product education and discreet, personalised service appropriate to a heritage luxury maison.