Boutique Administrator

Overview

Van Cleef & Arpels is a globally recognized maison of high jewelry and watches, celebrated for artisanal craftsmanship and poetic design. As part of the Richemont group, the brand operates a network of boutiques and ateliers worldwide and emphasizes impeccable client service, heritage savoir‑faire and exacting standards in product presentation and retail experience.

Role & Responsibilities

• Oversee day‑to‑day administrative operations of the Boston boutique, ensuring adherence to brand standards and procedures.
• Manage client files and CRM records, coordinate client appointments and support clienteling activities to optimise retention and conversion.
• Conduct regular inventory control, reconcile stock records with POS and warehouse, and coordinate stock movements with regional logistics.
• Prepare and submit daily and monthly sales, cash and administrative reports to regional management; assist with basic financial reconciliations.
• Coordinate boutique visual presentation and liaison with merchandising teams to implement seasonal displays and product launches.
• Serve as local compliance and loss‑prevention point person, enforcing security protocols and documentation for high‑value goods.
• Act as primary administrative liaison between the boutique and regional/headquarter teams for HR, procurement and operations requests.

Qualifications

• Proven administrative competence with meticulous attention to detail and discretion handling confidential client and financial information.
• Excellent organisational skills with the ability to prioritise competing tasks in a luxury retail environment.
• Strong verbal and written communication skills and the capacity to interact professionally with high‑net‑worth clients and internal stakeholders.
• Demonstrated numeracy and experience preparing basic sales and cash reports.
• Professional demeanour aligned with luxury brand standards and a commitment to exceptional client service.

Skills

Experience

Typically 2–5 years of retail administrative experience, preferably within luxury goods, jewelry or high‑end fashion boutiques; experience handling inventory, cash reconciliation and client records is expected.

Education

High school diploma required; associate degree or bachelor's degree in business, hospitality or a related field preferred.

Culture

The maison cultivates a culture of craftsmanship, discretion and refined client service; boutique teams operate with close collaboration and a strong emphasis on presentation, training and mentorship. Employees are expected to uphold the brand's heritage and deliver polished, personalised experiences to an international clientele.