Boutique Administrator

Overview

Van Cleef & Arpels is an iconic maison of high jewelry and timepieces, known for exceptional craftsmanship and poetic design. The brand operates a global network of boutiques and sits within the Richemont group, offering a heritage-driven luxury environment that values artisanal skill, client discretion, and elevated service.

Role & Responsibilities

• Manage day-to-day administrative operations of the Austin boutique, including scheduling, correspondence, filing and archive maintenance.
• Support sales teams with clienteling activities: maintain CRM records, prepare client dossiers, coordinate appointments and follow-ups.
• Control and reconcile inventory records, process stock movements, manage returns and liaise with logistics and regional supply teams to ensure stock accuracy.
• Prepare and deliver routine operational reporting (sales, stock, cash reconciliations) to regional management and HQ.
• Handle financial administration tasks such as invoicing, petty cash reconciliation and point-of-sale (POS) support, ensuring compliance with brand procedures.
• Coordinate boutique events, VIP visits and in-store services in collaboration with store management and marketing teams.
• Ensure strict adherence to brand presentation, confidentiality and luxury retail standards in all administrative processes.

Qualifications

• Proven track record of meticulous organisation and discretion in a luxury retail or boutique environment.
• Excellent communication skills, both written and verbal, with a polished customer-facing manner.
• Strong numeracy and experience with basic financial reconciliation and reporting.
• Demonstrated ability to prioritise tasks, work under pressure and adapt to weekend or extended boutique hours.
• High level of integrity and respect for client confidentiality.

Skills

Experience

Typically requires 2–4 years of administrative experience within luxury retail, boutique operations or hospitality, with demonstrable exposure to CRM, POS and inventory processes.

Education

High school diploma required; post-secondary qualification in business administration, retail management or a related field preferred.

Culture

Van Cleef & Arpels fosters a refined, client-centric workplace where attention to detail and craftsmanship are paramount. The boutique environment emphasises discretion, collaborative teamwork and dedication to elevated service consistent with a maison of haute joaillerie.