Assistant Boutique Manager

Overview

Van Cleef & Arpels is a distinguished Maison of high jewellery and luxury objects known for meticulous craftsmanship, poetic design, and an artisanal approach to client service. The brand operates internationally within the luxury retail ecosystem and is associated with a major luxury goods group, offering a workplace that values heritage, exacting standards and client-centric excellence.

Role & Responsibilities

• Support the Boutique Manager in delivering boutique KPIs and monthly sales targets; drive revenue growth through proactive clienteling and conversion.
• Lead, coach and motivate the sales team to sustain high standards of personalised service for VIP and private clients.
• Develop and maintain long-term relationships with high-value clients, overseeing appointment management, bespoke requests and after-sales service.
• Oversee daily boutique operations including opening/closing procedures, cash handling and reconciliation, point-of-sale (POS) oversight and visual merchandising standards.
• Manage stock processes: receiving, tagging, transfers, cycle counts and inventory reconciliation in partnership with regional operations.
• Implement and monitor CRM activities and client follow-up programmes to maximise client retention and lifetime value.
• Ensure boutique compliance with brand policies, security protocols, loss-prevention procedures and local regulatory requirements.
• Prepare regular sales and service reports for the Boutique Manager and regional leadership; contribute to forecasts and staffing plans.
• Coordinate in-store events and client experiences in collaboration with marketing and regional teams to enhance brand presence locally.

Qualifications

• Proven track record in luxury retail sales with demonstrable results in a high-end jewellery, watch or fashion environment.
• Prior supervisory experience—ability to lead a small team and manage performance through coaching and feedback.
• Exceptional client service orientation with refined interpersonal skills and discretion in handling VIP clientele.
• Strong organisational skills and attention to detail, particularly relating to inventory control and store standards.
• Commercial acumen with experience using CRM and POS systems; competency in sales reporting and KPI tracking.
• Flexibility to work retail hours including weekends and public holidays; legal authorization to work in South Korea.
• Professional presentation and fluency in Korean; business-level English is highly desirable.

Skills

Experience

Typically 3–5 years of experience in luxury retail, with at least 1–2 years in a supervisory or assistant-manager capacity; prior exposure to high jewellery or comparable ultra-luxury categories is strongly preferred.

Education

Bachelor’s degree in business, hospitality, luxury management or equivalent professional experience preferred.

Culture

The Maison cultivates a culture of artisanal excellence, discretion and refinement, where meticulous craftsmanship and elevated client service define daily work. Teams operate in a collaborative, detail-oriented environment that values heritage, creativity and the bespoke nature of luxury retail.