Assistant Boutique Manager

Overview

Van Cleef & Arpels is a maison of high jewellery and watchmaking renowned for artisanal craftsmanship, poetic design, and discreet luxury service. As part of the Richemont group, the brand operates a global network of boutiques and emphasizes heritage, exceptional client experiences and meticulous attention to product and presentation.

Role & Responsibilities

• Support the Boutique Manager in achieving sales targets, driving client acquisition and retention through personalised clienteling and follow-up.
• Supervise daily boutique operations including staff scheduling, training, visual merchandising and standards compliance.
• Deliver exemplary front-of-house client service: manage appointments, private viewings and VIP client relationships.
• Oversee inventory control, stock replenishment, receiving and loss-prevention procedures in accordance with house policies.
• Prepare and review sales and operational reports; implement corrective actions to optimise performance and service KPIs.
• Coordinate boutique events, trunk shows and local marketing activities with corporate and regional teams.
• Act as duty manager in the absence of the Boutique Manager, resolving client issues and making operational decisions.

Qualifications

• Proven supervisory experience in luxury retail, jewellery or watches (typically 3+ years preferred).
• Demonstrated sales leadership with a track record of meeting or exceeding targets and developing client relationships.
• Strong understanding of luxury merchandising standards and visual presentation.
• Excellent communication and interpersonal skills, with the ability to coach and motivate a boutique team.
• High degree of discretion, professionalism and service orientation appropriate to a high‑jewellery house.

Skills

Experience

Preferably 3+ years in luxury retail with supervisory responsibilities; prior exposure to high jewellery, watches or premium accessories is strongly preferred.

Education

High school diploma or equivalent required; tertiary education in business, hospitality, luxury management or related field preferred.

Culture

The maison cultivates a culture of artisanal excellence, discretion and refined client service, rooted in creative heritage and craftsmanship. Employees are expected to uphold rigorous presentation standards, collaborate closely with internal teams, and deliver personalised experiences to a discerning clientele.