Assistant Boutique Manager

Overview

Van Cleef & Arpels is a renowned maison of high jewelry and watchmaking, recognized for artisanal craftsmanship, exceptional gem-setting and refined design. As part of the Richemont group, the brand operates global boutiques that combine heritage savoir‑faire with a discreet, client-focused retail experience.

Role & Responsibilities

• Support the Boutique Manager in day-to-day operations, ensuring seamless service delivery and adherence to brand standards.
• Drive sales performance through proactive clienteling, VIP relationship management and execution of boutique commercial initiatives.
• Coach, motivate and schedule boutique staff; lead training on product knowledge, sales techniques and after‑sales protocols.
• Oversee stock control, receiving, merchandising and inventory reconciliation to minimise shrinkage and ensure product availability.
• Execute visual merchandising directives and maintain an immaculate, brand‑consistent presentation of displays and windows.
• Operate point-of-sale procedures, process transactions and ensure compliance with internal controls and cash-handling policies.
• Prepare and analyse sales reports, track KPIs and support the Manager in local business planning and promotional activities.
• Manage client appointments, bespoke service requests and follow-up to deliver personalised, high-touch customer experiences.

Qualifications

• Proven leadership ability in a luxury retail environment with responsibility for coaching and supervising sales teams.
• Strong commercial acumen with a track record of meeting or exceeding sales targets in premium or haute joaillerie segments.
• Excellent interpersonal skills and professional presence appropriate for high-net-worth clientele and VIP service.
• Fluent command of English required for client service and reporting; additional regional languages are an asset.
• High standards of integrity, discretion and attention to detail in handling inventory and client data.

Skills

Experience

Minimum three years' experience in luxury retail, with at least one year in a supervisory or assistant management role within boutique or high-end jewellery/watch retail.

Education

Secondary education required; tertiary qualification in retail management, business, hospitality or a related discipline preferred.

Culture

The maison cultivates a culture of craftsmanship, meticulous service and understated elegance. Teams operate in a client-centric, collaborative environment where attention to detail, discretion and pride in artisanal excellence are paramount.