After‑Sales Jeweller

Overview

Van Cleef & Arpels is a Parisian haute joaillerie maison renowned for refined craftsmanship, poetic design and exceptional gem‑setting. As part of the Richemont group, the brand combines heritage artisanship with an international retail network and dedicated ateliers that service its high‑jewellery clientele.

Role & Responsibilities

• Diagnose, plan and execute repairs and restorations on high‑end jewellery (resizing, soldering, prong repair, re‑setting stones, polishing and finishing).
• Perform precision stone setting, micro‑soldering and metalwork consistent with maison standards and client expectations.
• Conduct rigorous quality control and cosmetic finishing to guarantee aesthetic and structural integrity of each piece.
• Document interventions in the after‑sales system, prepare technical estimates and liaise with boutique teams and clients to communicate status and timelines.
• Maintain workshop tools, equipment and inventory; ensure compliance with safety, conservation and anti‑theft procedures.
• Coordinate with external specialist ateliers (gemmology, engraving, plating) when required and mentor junior bench staff.

Qualifications

• Professional qualification in jewellery bench work or equivalent (CAP/BEP in bijouterie, vocational diploma or recognised bench jeweller certification).
• Proven expertise in traditional jewellery techniques: soldering, stone setting, ring sizing and polishing.
• Understanding of precious metals, gem mounting and material conservation appropriate to high‑jewellery pieces.
• Strong manual dexterity, acute visual acuity and a meticulous approach to finishing and detail.
• Fluency in French and/or other languages is an asset for client interaction and cross‑border coordination.

Skills

Experience

Minimum three years of bench experience in jewellery repair and restoration, preferably within a luxury or haute‑joaillerie environment or an accredited atelier. Experience handling high‑value stones and complex multi‑element pieces is expected.

Education

Diploma or vocational qualification in jewellery making/bench work (CAP/BEP or equivalent) or completion of a recognised apprenticeship in jewellery craftsmanship.

Culture

The maison places supreme value on artisanal excellence, discretion and meticulous attention to detail. The atelier environment emphasizes craft mastery, close collaboration with retail and restoration teams, and a commitment to preserving the integrity of each high‑jewellery creation.