Customer Care Specialist

Overview

Tissot, a distinguished Swiss watchmaker, is renowned for its commitment to quality and reliability since 1853. As part of the Swatch Group, Tissot is celebrated for its innovative approach, blending tradition with cutting-edge technology to deliver exceptional timepieces worldwide.

Role & Responsibilities

• Provide exceptional customer service and support to clients.
• Handle customer inquiries and resolve issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve customer satisfaction.
• Ensure compliance with company policies and procedures.

Qualifications

• Proven experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with professionalism.
• Strong organizational skills and attention to detail.
• Proficiency in relevant computer applications.

Experience

Previous experience in a customer service role is required, ideally within the luxury or retail sector.

Culture

Tissot fosters a culture of innovation and excellence, where employees are encouraged to uphold the brand's tradition of quality and reliability. The company values teamwork and a commitment to delivering outstanding customer experiences.