Team Manager
Join Tiffany & Co. in Toronto as a Team Manager. Lead and develop teams to exceed sales targets and enhance the client experience in the luxury retail environment.
Overview
Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the LVMH Group, a global leader in high-quality products. As an employer, Tiffany & Co. is renowned for its commitment to excellence, innovation, and the cultivation of a diverse and inclusive workplace. The brand offers a dynamic environment where creativity and passion are highly valued.
Role & Responsibilities
- Lead and develop sales, operations, and security teams to meet and exceed sales targets.
- Assume oversight of the store in the absence of the Director.
- Mentor team members and act as a Guest Experience Manager to ensure exceptional client service.
- Manage and motivate the team to achieve or exceed store sales targets.
- Drive client development activities to cultivate new and existing client relationships.
- Provide management presence on the sales floor, coaching the team to deliver the Tiffany client experience.
- Optimize hospitality and store amenities to create unique client experiences.
- Attract, hire, and retain top talent to foster a high-performance climate.
- Continuously train and coach team members, providing qualitative feedback and recognition.
- Ensure exceptional operational support to drive sales and service.
- Manage back-of-house operations and ensure compliance with operational procedures.
Qualifications
- Minimum of 3 years of retail or luxury retail store management experience.
- Proven track record in sales generation and achieving sales results.
- Flexibility to work non-traditional hours, including nights, weekends, and holidays.
- Proficiency with Microsoft Office and client tracking systems.
- Ability to work in various roles based on business needs.
Skills
Experience
Minimum of 5 years in a relevant role, with a focus on retail or luxury retail management.
Education
A college/university degree is preferred. Graduate gemologist degree or GIA coursework is advantageous.
Benefits
Tiffany & Co. offers a supportive workplace that values individual differences and provides accommodations for applicants with disabilities throughout the hiring process.
Culture
Tiffany & Co. fosters a culture of inclusivity and respect, encouraging creativity and passion within its workforce. The company is committed to providing a supportive environment where individual differences are recognized and appreciated.