Team Manager
Join Tiffany & Co. in Tokyo, Japan as a Team Manager. Lead and inspire teams to achieve commercial success and enhance client experiences in a luxury retail environment.
Overview
Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and superior craftsmanship. As part of the LVMH Group, Tiffany & Co. benefits from the extensive resources and global reach of one of the world's leading luxury goods conglomerates. The brand is committed to excellence, innovation, and sustainability, offering a dynamic and inclusive workplace for its employees.
Role & Responsibilities
- Lead and support the sales, operations, and security teams to achieve commercial targets and enhance the Tiffany store experience.
- Act as the store overseer in the absence of the Director, ensuring seamless operations and client satisfaction.
- Cultivate and maintain strong relationships with clients to meet or exceed sales and product category targets.
- Motivate and manage the team to consistently achieve store commercial objectives.
- Drive client development activities to expand the client base and deepen existing relationships.
- Ensure the delivery of exceptional client experiences and manage client relationships personally.
- Optimize store amenities and hospitality to create unique client experiences.
- Act on client feedback to improve service and elevate the Tiffany Experience.
- Attract, hire, and retain top talent, fostering a high-performance environment.
- Provide continuous training, coaching, and feedback to enhance team engagement and performance.
- Champion operational efficiency and effectiveness, seeking continuous improvement.
- Ensure compliance with all internal control procedures.
Qualifications
- Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
- Proven track record in sales generation and achieving commercial results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proficiency with Microsoft Office Suite and client tracking systems.
- English communication skills preferred.
Skills
Experience
Minimum of 5 years in a relevant field, with a focus on retail or luxury retail management.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
Culture
Tiffany & Co. fosters a culture of excellence, creativity, and inclusivity. The company values its employees as its greatest asset, encouraging an entrepreneurial spirit and a commitment to delivering exceptional client experiences. The workplace is dynamic and collaborative, with a strong emphasis on personal and professional growth.