Team Manager
Join Tiffany & Co. in Mexico City as a Team Manager, leading sales and operations in a prestigious luxury environment.
Overview
Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the LVMH conglomerate, known for its exquisite craftsmanship and timeless elegance. As an employer, Tiffany & Co. offers a prestigious environment where creativity and excellence are at the forefront, providing employees with opportunities to grow within a globally recognized brand.
Role & Responsibilities
- Lead, develop, and support sales, operations, and security team members to meet or exceed business objectives and enhance the in-store experience.
- Supervise the store in the absence of the director, acting as a dynamic and inspiring leader.
- Deepen client relationships to achieve or surpass commercial goals and product category objectives.
- Manage and motivate the team to consistently meet or exceed store business objectives.
- Drive client development activities among team members to cultivate new and existing clients.
- Ensure an unparalleled customer service experience, acting as a mentor and coach.
- Optimize store hospitality and amenities to create unique experiences.
- Ensure exceptional operational support to drive sales and service.
- Manage back-of-house areas efficiently, ensuring consistency with established operational procedures.
Qualifications
- Minimum of 3 years of experience in luxury store management or relevant client-related experience (e.g., hospitality).
- Proven track record in sales generation and achieving business results.
- Demonstrated ability to develop new opportunities and maintain client relationships.
- Advanced proficiency in Microsoft Office, CRM systems, and POS systems.
- Flexibility to perform various roles as needed by the business.
Skills
Experience
Minimum of 3 years in luxury store management or relevant client-related experience, with a strong background in sales generation and business results management.
Education
University degree preferred, degree in Gemology desired.
Culture
Tiffany & Co. is distinguished by its commitment to excellence and innovation, fostering a culture where employees are encouraged to excel and contribute to the brand's legacy. The workplace is characterized by a dedication to luxury and a passion for creating memorable experiences for clients.