Team Manager

Overview

Tiffany & Co., a distinguished name in the luxury jewelry sector, operates under the esteemed LVMH conglomerate, renowned for its commitment to craftsmanship and innovation. As an employer, Tiffany & Co. fosters an environment where creativity and excellence are paramount, providing opportunities for professional growth within a globally recognized brand.

Role & Responsibilities

• Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
• Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
• Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships.
• Ensure Client Advisors develop a client development strategy and assess their results.
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
• Empower team to reach their potential, exercise resilience, and celebrate innovation.
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
• Propose solutions to Store Leadership when facing challenges or seeing opportunities, support team adoption of new tools, systems, and ways of working.
• Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom.

Skills

Experience

Minimum of 3 years in retail or luxury retail, with a focus on client engagement and sales strategy implementation.

Education

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Benefits

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs that support mental, emotional, physical, and financial well-being. Employees also receive competitive pay, medical, dental, and eyecare, pension plans, and paid time off.

Culture

Tiffany & Co. is committed to fostering a diverse, equitable, and inclusive environment where all employees can thrive. The company values creativity, perspective, and lived experience, ensuring that diversity, equity, inclusion, and belonging are integral to its culture and operations.