Team Manager

Overview

Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the LVMH Group, a global leader in luxury goods. Known for its exquisite craftsmanship and iconic blue boxes, Tiffany & Co. has been synonymous with elegance and sophistication since its inception. As an employer, Tiffany & Co. offers a dynamic environment where creativity and innovation are at the forefront, fostering a culture of excellence and inclusivity.

Role & Responsibilities

• Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales and client experience.
• Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client, and team development.
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• Possess a deep market understanding and cultivate a strong network to enhance the client experience.
• Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship.
• Ensure Client Advisors develop a client development strategy and assess their results.
• Empower team to reach their potential, exercise resilience, and celebrate innovation.
• Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience, such as hospitality.
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Authorization to work in the United Kingdom.

Skills

Experience

Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience.

Education

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Benefits

Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, competitive pay, medical, dental, and eyecare, pension plans, paid time off, and programs supporting mental, emotional, physical, and financial well-being.

Culture

Tiffany & Co. fosters a culture of inclusivity and excellence, emphasizing diversity, equity, inclusion, and belonging. The company is committed to creating a more inclusive jewelry industry and empowering individuals from all backgrounds to reach their full potential.