Senior Client Advisor

Location SydneyAustralia
Type Full-Time
Seniority Senior
Posted Jan 20, 2026
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Join Tiffany & Co. in Sydney as a Senior Client Advisor. Leverage your luxury retail experience to deliver exceptional customer service and sales performance in this prestigious role.

Overview

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of the LVMH group, Tiffany & Co. offers employees the opportunity to work within the world's largest luxury conglomerate, known for its commitment to excellence and innovation.

Role & Responsibilities

  • Cultivate strong customer relationships to achieve individual Annual Net Sales plans, adhering to the highest standards of customer service.
  • Assist customers with merchandise selections using consultative and strategic selling skills.
  • Cultivate customers through personalized interactions to increase client repeat rate.
  • Embody and inspire the highest luxury standards in presentation and behavior.
  • Manage customer issues and complaints effectively.
  • Support the store team and company initiatives.
  • Ensure health and safety compliance in the workplace.
  • Mentor and coach Client Advisors to achieve their sales plans.

Qualifications

  • Minimum five years of retail experience, preferably within the jewelry industry.
  • Previous senior sales experience in a luxury retail environment.
  • Gemology Certificate/Diploma preferred.

Skills

Expert selling skills and strong customer service ethics. Excellent verbal and written communication skills. Strong computer skills, including proficiency in Word, Excel, and CRM. Demonstrable problem-solving ability. Flexible working availability, including evenings, weekends, and public holidays.

Experience

Minimum five years of retail experience, with a preference for jewelry industry experience and senior sales roles in luxury retail.

Education

Gemology Certificate/Diploma preferred.

Benefits

Generous salary, employee merchandise benefits, milestone gifts, and a culture focused on collaboration, innovation, wellbeing, and growth. Endless career opportunities within LVMH, ongoing training, and global networking opportunities. Wellbeing and Charitable Giving/Volunteering Program.

Culture

Tiffany & Co. fosters a workplace environment that is vibrant, positive, and socially connected. Employees are passionate, kind, and professionally committed, holding themselves and their colleagues to high standards. The culture emphasizes collaboration, innovation, and personal growth, with a strong focus on delivering the Tiffany Experience to every client.