Senior Client Advisor
Join Tiffany & Co. in Chatswood, Australia as a Senior Client Advisor. Leverage your luxury retail experience to deliver exceptional customer service and drive sales.
Overview
Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of the LVMH group, Tiffany & Co. offers employees the opportunity to be part of a legacy of exquisite designs and romantic ideals. The brand is committed to maintaining the highest standards of quality and service, ensuring a workplace that is both inspiring and professionally rewarding.
Role & Responsibilities
- Cultivate and maintain strong customer relationships to achieve individual Annual Net Sales plans.
- Assist customers with merchandise selections using strategic selling skills.
- Foster personalized interactions to enhance client repeat rate.
- Embody and inspire luxury standards in presentation and behavior.
- Address and resolve customer issues and complaints.
- Support the store team in various initiatives and efforts.
- Ensure compliance with health and safety regulations.
- Mentor and coach Client Advisors to achieve their sales plans.
Qualifications
- Minimum two years of retail experience, preferably in the jewelry industry.
- Previous senior sales experience in a luxury retail environment.
- Gemology Certificate/Diploma preferred.
Skills
Experience
Minimum 5 years of relevant experience in luxury retail, with a focus on jewelry sales.
Benefits
Employees enjoy a generous salary, merchandise benefits, milestone gifts, and endless career opportunities within LVMH. The company offers a culture focused on collaboration, innovation, and growth, with continuous training and upskilling opportunities. Employees benefit from mentoring by experienced management, global networking opportunities, and a vibrant team environment.
Culture
Tiffany & Co. fosters a culture of passion, kindness, and professional commitment, with high standards for both employees and the brand. The workplace is characterized by respect, continuous learning, and a dedication to the Tiffany Experience, which emphasizes creating connections and honoring the brand's legacy.