Senior Client Advisor
Join Tiffany & Co. in Auckland as a Senior Client Advisor. Leverage your luxury retail experience to deliver exceptional customer service and achieve sales targets. Be part of LVMH's prestigious legacy.
Overview
Tiffany & Co., a distinguished entity within the LVMH conglomerate, has been a beacon of luxury and elegance since its inception in 1837. Renowned for its exquisite jewelry and timeless designs, Tiffany & Co. is synonymous with unparalleled craftsmanship and innovative artistry. As part of the world's largest luxury group, LVMH, Tiffany & Co. offers its employees a unique opportunity to be part of a legacy that celebrates creativity and excellence.
Role & Responsibilities
- Achieve and exceed individual sales targets by cultivating strong customer relationships and delivering the Tiffany Experience.
- Assist customers with merchandise selections using consultative and strategic selling skills.
- Cultivate personalized customer interactions to enhance clienteling efforts.
- Execute practices to achieve high client repeat rates.
- Embody and inspire the highest luxury standards in presentation and behavior.
- Manage customer issues and complaints effectively.
- Actively contribute to store initiatives and company efforts.
- Ensure compliance with health and safety regulations.
Qualifications
- Minimum two years of retail experience, preferably within the jewelry industry.
- Previous expert selling experience.
- Demonstrable problem-solving ability.
- Strong customer service ethics.
- Excellent verbal and written communication skills.
- Strong computer skills, including proficiency in Word, Excel, and CRM.
- Flexible working availability, including evenings, weekends, and public holidays.
- Previous experience in a luxury retail environment.
- Previous senior sales experience.
- Gemology Certificate/Diploma preferred.
Skills
Experience
Minimum five years of experience in a retail environment, with a preference for luxury jewelry.
Education
Gemology Certificate/Diploma preferred.
Benefits
Generous salary, employee merchandise benefits, and milestone gifts. Opportunities for career advancement within LVMH. Continuous training and upskilling opportunities. Mentorship from experienced management. Global networking and cross-collaboration opportunities. Wellbeing and charitable giving/volunteering programs. A vibrant and socially connected team environment.
Culture
Tiffany & Co. fosters a culture of collaboration, innovation, and growth, emphasizing the importance of wellbeing and professional development. Employees are part of a dynamic team that values creativity and excellence, with a commitment to delivering the highest standards of luxury service.