Retail Learning Coach

Location Costa MesaCaliforniaUSA
Type Full-Time
Seniority Mid-Level
Posted Feb 11, 2026
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Join Tiffany & Co. in Costa Mesa as a Retail Learning Coach. Drive excellence in sales and service standards through coaching and development. Located in the United States.

Overview

Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the prestigious LVMH Group, a leader in luxury goods. The company is celebrated for its timeless elegance, exceptional craftsmanship, and dedication to quality. As an employer, Tiffany & Co. is committed to fostering a culture of excellence and innovation, offering employees a dynamic environment to develop their careers within the luxury industry.

Role & Responsibilities

  • Monitor and observe daily client interactions on the sales floor, providing feedback to enhance the client experience and sales performance.
  • Ensure brand standards are consistently demonstrated, including grooming, image, and store presentation.
  • Collaborate with store leaders to identify opportunities for improvement using sales data and NPS scores.
  • Develop and implement store learning and coaching plans, setting individual targets for team members.
  • Lead by example to cultivate a culture of coaching and feedback, enhancing leadership skills within the team.
  • Partner with store leadership to organize and deliver motivational learning sessions and training programs.
  • Facilitate in-store onboarding and induction for new hires, ensuring a comprehensive learning experience.
  • Ensure the execution of the retail training strategy, maintaining an active presence on the sales floor to assess training impact.
  • Support the region in driving client satisfaction and sales results through applied learning initiatives.

Qualifications

  • Minimum 5 years of experience in training and development within the luxury brand or service industry.
  • Experience in retail leadership.
  • Proven track record of effective coaching.
  • Strong facilitation, communication, and interpersonal skills.
  • Ability to interact with all levels of employees.
  • Willingness to work evenings and weekends.
  • Willingness to travel as needed.

Skills

Effective coaching and mentoring abilities. Strong facilitation and communication skills. Interpersonal skills with the ability to engage diverse teams. Ability to maintain composure and instill confidence. Capability to foster a learning environment and mindset. Initiative and problem-solving skills.

Experience

Minimum 5 years of experience in training and development, preferably within the luxury brand or luxury service industry.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Culture

Tiffany & Co. promotes a culture of excellence, innovation, and inclusivity. Employees are encouraged to embrace challenges and contribute to a dynamic work environment where personal and professional growth are prioritized.