Retail Coach

Location BeijingBeijingChina
Type Full-Time
Seniority Mid-Level
Posted Dec 16, 2025
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Join Tiffany & Co. in Beijing as a Retail Coach, leading regional coaching strategies and enhancing customer service for a luxury brand.

Overview

Tiffany & Co., a prestigious brand within the luxury sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH Group, Tiffany & Co. benefits from the extensive resources and global reach of one of the world's leading luxury goods conglomerates, offering unparalleled opportunities for career growth and development within the luxury fashion industry.

Role & Responsibilities

  • Develop and implement regional service improvement and innovation plans based on customer feedback and brand strategy.
  • Observe and coach Client Advisors daily on service delivery, aftersales follow-up, and CRM actions to ensure brand values are upheld.
  • Conduct weekly and monthly reviews with regional retail management to identify service best practices and address performance gaps.
  • Manage regional performance coaching strategies to support individual and store KPI achievement.
  • Engage regional managers and store management in coaching programs to provide feedback and development support.
  • Facilitate or co-facilitate training programs in alignment with national learning strategies.
  • Support the learning team in designing training content and in-store learning materials.
  • Implement national learning projects at the regional level.
  • Deliver tasks assigned by team leaders during company events.

Qualifications

  • Bachelor's degree in a related discipline
  • Minimum 3 years of experience in retail or training within luxury brands or service industries
  • Knowledge of the luxury retail and jewelry industry preferred
  • Experience in coaching and/or organizational development

Skills

Strong facilitation, communication, and interpersonal skills Ability to interact with all levels of employees Teamwork skills Excellent follow-up, organizational, and project management skills Willingness to travel within China, including weekends Ability to work with minimal supervision

Experience

A minimum of 3 years of experience in retail or training, specifically within luxury brands or luxury service industries, is required.

Education

Bachelor's degree in a related discipline

Benefits

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a globally recognized luxury brand.

Culture

Tiffany & Co. fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and quality. The company values teamwork, creativity, and a commitment to delivering exceptional customer experiences.