Retail Ambassador

Location MilanLombardyItaly
Type Full-Time
Seniority Entry-Level
Posted Feb 24, 2026
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Join Tiffany & Co. in Milan as a Retail Ambassador, delivering luxury experiences at the flagship store. Fluency in Italian and English required.

Overview

Tiffany & Co., a renowned name in luxury jewelry, is part of the prestigious LVMH group, a global leader in high-quality products. Known for its exceptional craftsmanship and innovative spirit since 1837, Tiffany & Co. continues to inspire clients worldwide with its timeless elegance and commitment to excellence. As an employer, Tiffany & Co. fosters a culture of creativity and collaboration, encouraging employees to contribute to its legacy of luxury and innovation.

Role & Responsibilities

  • Welcome clients warmly and courteously, ensuring a luxurious experience that enhances service and sales.
  • Utilize storytelling to passionately share knowledge about Tiffany & Co.
  • Deliver a knowledgeable and personalized experience for every client.
  • Attend to the needs of clients, directing them throughout the store while ensuring Tiffany's standards are met.
  • Engage in bespoke conversations to elevate the in-store experience and identify client needs, partnering them with the appropriate Client Advisor.
  • Support hospitality, tours, and events, including door coverage and elevator operation.
  • Act as a concierge to ensure clients have the best experience in Milan.
  • Manage floor waiting lists efficiently and execute best practices to enhance the in-store experience.
  • Communicate potential service issues to management promptly.
  • Share client interactions and brand impressions with management.
  • Foster collaboration and thrive in a team environment.
  • Support company initiatives and demonstrate adaptability to change.

Qualifications

  • Minimum of 2 years of experience in retail, luxury retail, or relevant client-related fields such as hospitality or museums.
  • Fluency in Italian and English.
  • Flexibility to work non-traditional hours, including nights, weekends, and holidays.
  • Authorization to work in Italy.

Skills

Exceptional interpersonal and communication skills. Strong storytelling and presentation abilities. Ability to work collaboratively in a team environment. Adaptability and agility in a dynamic retail setting. Customer service excellence.

Experience

A minimum of 2 years in retail, luxury retail, or a client-facing role such as hospitality or museums.

Benefits

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Culture

Tiffany & Co. cultivates a workplace culture that values creativity, collaboration, and a shared commitment to excellence. Employees are encouraged to honor the brand's storied past while innovating for the future, fostering an environment where passion and professionalism thrive.