Repair Services Representative
Join Tiffany & Co. in Queens, United States as a Repair Services Representative. Assess repair orders, manage workflow, and ensure quality standards in a prestigious luxury environment.
Overview
Tiffany & Co., a distinguished name in luxury jewelry and part of the LVMH conglomerate, offers a prestigious work environment where innovation and tradition meet. As a leader in the industry, Tiffany & Co. provides employees with opportunities to contribute to the legacy of excellence that defines the brand.
Role & Responsibilities
- Accurately assess repair orders to determine technical assignments based on expertise and labor time.
- Maximize workflow efficiency by capturing relevant information and escalating servicing issues.
- Identify repair volume, type, and expected due date, while managing short-date and late-moving orders.
- Complete processing work according to Tiffany quality and design standards.
- Meet or exceed established productivity standards.
- Maintain organized orders and workspace, ensuring adherence to due dates.
- Develop knowledge of Tiffany products, including designers, collections, and materials.
- Proactively seek and apply new skills for quality, safety, or productivity improvements.
- Collaborate with coworkers, administration, and management in problem-solving and process improvement.
- Comply with health and safety requirements, maintaining a safe workstation.
Qualifications
- High School diploma or equivalent.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office.
- 2 years' experience in an administrative business environment.
Skills
Experience
Minimum of 3 years in a relevant role, with experience in a technical environment preferred.
Education
High School diploma or equivalent.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
Culture
Tiffany & Co. fosters a culture of excellence, innovation, and collaboration, where employees are encouraged to develop their skills and contribute to the brand's legacy. The work environment is dynamic, supportive, and committed to maintaining high standards of quality and safety.