Regional Client Development Manager

Location TokyoJapan
Type Full-Time
Seniority Manager
Posted Jan 27, 2026
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Join Tiffany & Co. in Tokyo, Japan as a Regional Client Development Manager. Drive client engagement and sales growth in the luxury retail sector.

Overview

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and commitment to excellence. As part of the LVMH Group, Tiffany & Co. benefits from the support and resources of a global leader in luxury goods, offering unparalleled opportunities for growth and innovation within the industry.

Role & Responsibilities

  • Adapt and implement the Global Client Development strategy to align with local market nuances, enhancing client acquisition, retention, and engagement.
  • Empower Client Advisors to cultivate meaningful, long-term client relationships.
  • Foster collaboration with key regional stakeholders, including Store Management, Regional Retail Directors, Marketing, and Operations.
  • Communicate regional insights and business needs to the global retail team, suggesting strategic adjustments.
  • Collaborate with regional omnichannel and data analysis teams to enhance retail actions and tools.
  • Establish KPIs to measure the ROI of regional client development programs.
  • Ensure seamless retail visibility into Client 360 attributes and CRM insights.
  • Innovate scalable activations using market best practices and data insights.
  • Lead and develop a high-performing regional team focused on client experience transformation.
  • Advocate for a culture of personalization and client obsession within the regional retail network.
  • Influence regional senior management with insights and recommendations based on performance and client feedback.

Qualifications

  • 8+ years in luxury retail, client development, hospitality, or client experience leadership.
  • Strong understanding of retail/store operations specific to the region.
  • Proven project management skills with multiple stakeholders.
  • Demonstrated leadership and team management abilities.
  • Strong analytical skills and experience in managing budgets.
  • Deep understanding of regional client behaviors and market dynamics.
  • Excellent communication and interpersonal skills.

Skills

Strategic thinking and adaptability to local market nuances. Ability to empower and mentor client advisors. Collaboration with regional and global teams. Data-driven decision-making and KPI establishment. Innovation in client engagement strategies. Leadership and team development. Cultural sensitivity and understanding of market dynamics. Effective communication and stakeholder engagement.

Experience

Minimum 10 years in relevant fields with a focus on luxury retail and client development.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Culture

Tiffany & Co. fosters a culture of innovation, excellence, and client-centricity, encouraging employees to deliver exceptional experiences and build lasting relationships. As part of the LVMH Group, the company values diversity, creativity, and collaboration across its global network.