Operations Professional
Join Tiffany & Co. in Salt Lake City as an Operations Professional. This role involves leading store operations, providing client service, and supporting sales goals in a luxury retail environment.
Overview
Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Tiffany & Co. is committed to delivering unparalleled experiences to its clientele, celebrating life's special moments with exquisite pieces that honor the brand's rich legacy.
Role & Responsibilities
- Lead back-of-house operations in the Tiffany store.
- Provide exemplary client service and collaborate with store leadership to support team initiatives and achieve sales goals.
- Act as a key holder and manager on duty in the absence of a manager, overseeing order fulfillment, inventory management, and client service activities.
- Ensure compliance with internal control procedures and maintain inventory accuracy.
- Support operational efficiency objectives and provide feedback on process improvements.
- Mentor team members and coordinate work as manager on duty.
- Deepen client relationships to drive loyalty and sales.
- Support store sales plans by executing operations and sales support functions.
- Collect and manage customer data to cultivate new and existing client relationships.
- Enhance in-store experiences by delivering memorable client interactions and demonstrating brand ambassador qualities.
- Implement standard processes to optimize hospitality and store amenities.
- Resolve client and employee concerns using detailed knowledge of policies and procedures.
Qualifications
- 2-3 years of retail experience in operations, merchandising, client service, administration, and shipping.
- Strong analytical skills.
- Proficiency in Microsoft Word and Excel.
- Ability to work retail hours, including nights, weekends, and holidays.
- Organized and detail-oriented.
- Flexibility to adapt to varying tasks based on business needs.
- Authorization to work in the United States.
Skills
Experience
A minimum of 3 years in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
Education
A college/university degree is desired. A Graduate Gemologist degree or previous GIA coursework is preferred.
Benefits
Competitive benefits package including health insurance, retirement plans, and employee discounts.
Culture
Tiffany & Co. fosters a culture of excellence, where employees are encouraged to deliver exceptional service and create meaningful connections with clients. The brand values innovation, integrity, and a commitment to preserving its legacy while embracing modernity.