Operations Professional
Join Tiffany & Co. in Chestnut Hill as an Operations Professional. This role requires strong analytical skills and a minimum of 3 years of experience. Be part of a legacy of excellence in the luxury fashion industry.
Overview
Tiffany & Co., a subsidiary of LVMH, is renowned for its legacy of exquisite designs and romantic ideals, embodied in its iconic Blue Box. With a history spanning over 175 years, the brand is synonymous with beauty, craftsmanship, and excellence. As an employer, Tiffany & Co. fosters a culture of passion, kindness, and professional commitment, holding its employees to high standards while offering continuous education on new merchandise collections and the evolving luxury market.
Role & Responsibilities
- Provide exceptional client service and ensure order fulfillment and inventory management with the Tiffany Touch.
- Support store sales and profitability by collaborating with sales professionals, management, and corporate partners.
- Deepen client relationships to drive lifetime loyalty and spend, capturing data during interactions to cultivate new and existing clients.
- Handle internal and external communications effectively to optimize sales opportunities.
- Elevate the in-store experience by consistently delivering memorable moments and demonstrating passion as a Tiffany brand ambassador.
- Execute daily operational tasks such as order fulfillment, shipping, receiving, replenishment, and jewelry cleaning.
- Monitor and reconcile merchandise inventory, reporting discrepancies to management or corporate partners.
- Communicate effectively with sales professionals, management, and clients to respond to requests for assistance in product and service information.
- Support company operations efficiency objectives by maximizing productivity and providing feedback on process changes.
Qualifications
- Strong analytical skills
- Proficiency in Microsoft Word and Excel
- Ability to work retail store hours, including nights, weekends, and holidays
- Organized and detail-oriented
- Flexibility to perform different tasks based on business needs
- Authorization to work in the United States
Skills
Experience
Minimum of 3 years of relevant experience required.
Education
A college/university degree is preferred. Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.
Benefits
Tiffany & Co. offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
Culture
Tiffany & Co. prides itself on a workplace culture that values respect, love for the brand, and a commitment to excellence. Employees are encouraged to continuously educate themselves and are recognized and rewarded for their dedication to delivering exceptional service.