Operations Coordinator
Join Tiffany & Co. in Chatswood, Australia as an Operations Coordinator. Be part of a luxury brand renowned for style and service excellence.
Overview
Tiffany & Co., a distinguished entity within the Watches & Jewellery sector, has been a beacon of luxury and elegance since 1837. As part of the LVMH conglomerate, Tiffany & Co. is synonymous with design innovation and exceptional service, making it one of the world's most prestigious luxury brands. The company is renowned for its iconic masterpieces that have defined style and celebrated love stories worldwide.
Role & Responsibilities
- Oversee all aspects of Back of House operations, including Merchandising, Customer Service, and Client Services coordination.
- Ensure timely management and completion of repair and service orders, adhering to Tiffany & Co.'s quality standards and process guidelines.
- Respond to customer inquiries via telephone, email, or in person, ensuring high standards of resolution and adherence to established procedures.
- Utilize consultative selling and product knowledge to foster and build ongoing customer relationships and confidence.
- Provide exemplary customer follow-up to support client relationship development.
Qualifications
- Minimum 1-2 years of retail stock management or inventory control experience, preferably within the jewelry industry.
- Problem-solving ability.
- Strong customer service ethics.
- Excellent verbal and written communication skills.
- Attention to detail and problem-solving capabilities.
- Strong interpersonal skills.
- Proven ability to multitask and meet deadlines.
- Advanced skills in MS Word, Excel, and MIPS.
- Flexible availability, including evenings, weekends, and public holidays.
Skills
Experience
Minimum 3 years of relevant experience.
Benefits
Competitive salary, career development opportunities, Tiffany-designed training programs, and generous employee discounts.
Culture
Tiffany & Co. fosters a culture of elegance and excellence, where employees are encouraged to grow and develop in an environment that values innovation and customer satisfaction. The brand is committed to honoring the dreams of its customers with grace and artful understanding.