Manager of Retail Operations
Join Tiffany & Co. in Coral Gables as a Manager of Retail Operations. Drive operational excellence and enhance client experiences in a prestigious luxury environment.
Overview
Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Tiffany & Co. offers a dynamic environment where creativity and operational excellence are at the forefront, providing employees with opportunities to thrive in a prestigious and globally recognized brand.
Role & Responsibilities
- Monitor operational performance of all store operations, including audit compliance, stock control, inventory flows, and team productivity.
- Drive optimal operations, including scheduling and in-store product flow, to deliver a unique client experience.
- Identify and implement optimal product flow in stores, ensuring seamless client experiences.
- Ensure 100% adoption of mobile tools for client-facing operations.
- Identify actions to minimize operating costs and operational risks.
- Partner with retail leaders and store managers to enhance retail operation processes.
- Implement and maintain new grooming guidelines.
- Ensure compliance with company directives and policies, such as PI, cycle counts, price changes, and inventory management.
- Implement, train, and monitor the use of sales support systems, including cashiering systems, customer applications, and performance analysis tools.
- Provide feedback on current tools, policies, and procedures.
- Drive market audit compliance with audit teams.
- Ensure accurate physical inventory management and scheduling within all stores.
- Review and optimize inventory management processes.
- Monitor stock adjustments and ensure store inventory accuracy.
- Coordinate with store planning and IT on new openings, renovations, and tool implementations.
Qualifications
- 7+ years of retail and operations experience in luxury retail.
- Bachelor's degree or higher.
- Problem-solving skills and ability to simplify processes.
- Agile and entrepreneurial spirit with a forward-thinking approach.
- Business acumen and numerical agility.
- Fluency in English and Spanish; Portuguese preferred.
- Jewelry background is a plus.
Skills
Experience
A minimum of 7 years in retail and operations within the luxury retail industry is required.
Education
Bachelor's degree or higher.
Benefits
Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within a leading luxury brand.
Culture
Tiffany & Co. fosters a culture of innovation and excellence, encouraging employees to contribute to the brand's legacy of luxury and craftsmanship. The workplace is collaborative, with a focus on continuous improvement and delivering exceptional client experiences.