Internal Client Services Coordinator
Join Tiffany & Co. in Whippany as an Internal Client Services Coordinator, where you'll oversee sales and support functions for the employee store. Embrace a culture of inclusivity and innovation in the luxury fashion industry.
Overview
Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its commitment to crafting exquisite pieces that celebrate love and joy. As part of the LVMH group, Tiffany & Co. upholds a legacy of innovation and entrepreneurial spirit, fostering an environment where employees honor the past while envisioning the future. The company is dedicated to diversity, equity, inclusion, and belonging, ensuring a workplace that values every individual's contributions.
Role & Responsibilities
- Cultivate relationships with internal clients to enhance both in-store and online sales, adhering to employee purchase policies.
- Support private and pop-up events, including logistical planning and execution, to deliver exceptional in-store experiences at off-site venues.
- Perform daily operational tasks to maintain a varied product assortment and drive sales.
- Act as a Tiffany brand ambassador, promoting hospitality and a welcoming sales environment.
- Inspire and coach team members to elevate sales and leverage client feedback for continuous improvement.
- Deliver client-centric experiences, ensuring the preservation of the company's DEIB culture.
- Lead on the sales floor, coaching team members on product knowledge and service excellence.
- Optimize merchandise displays in line with internal presentation standards and care protocols.
- Collaborate with internal resources to optimize processes and resolve issues impeding sales and service standards.
- Execute operational duties efficiently to support sales and maintain service standards.
- Manage back-of-house operations, including deposit creation and change fund management.
- Initiate stock replenishment and maintain inventory accuracy across all product categories.
- Support company recognition, donation/gifting, and VIE program orders and related client care tasks.
- Maintain employee assortment in the Product Management Application for optimal online experience.
- Provide coverage for the eStore Client Care Associate as needed, responding to calls and emails professionally.
Qualifications
- Experience in retail or luxury retail, or relevant client-related experience such as hospitality.
- Flexibility to work non-traditional hours, including days, nights, and weekends.
- Exemplary verbal and written communication skills.
- Organized, detail-oriented, with strong problem-solving and decision-making abilities.
- Proficiency with Point of Sales (POS) systems and Microsoft Office suite.
- Ability to establish client connections and deliver service excellence to a diverse client base.
Skills
Experience
Beginner-level experience in retail, luxury retail, or client-related fields such as hospitality.
Education
Some college or university education preferred.
Benefits
Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.
Culture
Tiffany & Co. fosters a culture of inclusivity and innovation, where employees are encouraged to honor the brand's storied past while contributing to its future. The company values diversity, equity, inclusion, and belonging, creating a supportive environment where all team members can thrive.