High Jewelry and Watch Training Specialist

Overview

Tiffany & Co., a part of the LVMH Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry and watch industry. As an employer, Tiffany & Co. is committed to fostering a culture of excellence, creativity, and inclusivity, offering its employees opportunities to thrive in a prestigious and innovative environment.

Role & Responsibilities

• Deliver training sessions for watch and High Jewelry collections for retail teams and relevant sales channels.
• Adapt global training materials to the LATAM markets where relevant.
• Support the rollout of learning initiatives and contribute to maintaining strong expertise across High Jewelry and watch categories.
• Collaborate with regional training teams to ensure product expertise is integrated into the overall learning journey.
• Serve as a product expert for watches and High Jewelry, supporting boutiques across the LATAM region.
• Partner with the global watch team and regional merchandising teams to reinforce product positioning and client engagement.
• Share insights from boutiques to help improve product knowledge, client experience, and sales opportunities.
• Support the integration of watch collections within regional High Jewelry events across LATAM.
• Provide product expertise and sales support to retail teams during events.
• Assist with sales coaching and ensure strong product storytelling across High Jewelry and watches.
• Monitor event performance and support follow-up on sales opportunities and deliveries.
• Partner with the Retail Excellence Director and regional sales teams to support business performance across LATAM.
• Collaborate with the global watch team in Geneva to maintain consistent product messaging.
• Provide field insights to support product development, marketing initiatives, and training improvements.

Qualifications

• 4–6 years of experience in retail, product training, or sales support within the luxury watch or jewelry industry.
• Strong interest in watchmaking and High Jewelry craftsmanship.
• Demonstrated ability to deliver training and support retail teams in developing product knowledge and client engagement skills.
• Excellent presentation, communication, and interpersonal skills.
• Strong organizational and coordination abilities.
• Fluency in English and Spanish; Portuguese is a plus.
• Proficiency in Microsoft Office Suite.
• Collaborative mindset, curiosity, and a proactive approach to supporting business growth.

Skills

Experience

4–6 years of experience in retail, product training, or sales support within the luxury watch or jewelry industry.

Culture

Tiffany & Co. is celebrated for its dedication to quality and innovation, offering a workplace that values creativity and excellence. Employees are encouraged to pursue growth and development in a supportive and inspiring environment.