Global Retail Learning Manager

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Location New YorkUSA
Type Full-time
Seniority Manager
Posted Oct 29, 2025

Tiffany & Co. seeks a Global Retail Learning Manager in New York, USA, to design and implement world-class learning programs that enhance the luxury client journey.

Overview

Tiffany & Co., a renowned name in the luxury jewelry industry, is part of the prestigious LVMH Group, which is synonymous with elegance, innovation, and excellence. As an employer, Tiffany & Co. offers a dynamic environment where creativity and craftsmanship are celebrated, and employees are encouraged to excel in their professional endeavors.

Role & Responsibilities

  • Develop and implement a global learning strategy focused on Selling Ceremony and Client Experience, aligned with brand priorities and retail excellence standards.
  • Apply instructional design methodologies to create innovative and scalable learning programs that blend storytelling, product knowledge, and client discovery into elevated retail practices.
  • Design and deliver learning programs across multiple modalities, including classroom, digital, gallery-style, and immersive experiences.
  • Partner with cross-functional stakeholders to integrate brand storytelling and heritage education into selling and client experience frameworks.
  • Facilitate workshops and train-the-trainer sessions to strengthen selling and service capabilities across all regions.
  • Collaborate with regional retail learning leaders to adapt global programs for local market relevance and execution.
  • Define KPIs to measure the effectiveness of learning initiatives and analyze data to refine programs continuously.

Qualifications

  • 7+ years of experience in retail learning & development, preferably in luxury, fashion, or jewelry.
  • Strong expertise in instructional design, including needs analysis, content creation, and blended learning strategies.
  • Demonstrated excellence in facilitation and coaching for diverse audiences, from frontline teams to senior leaders.
  • Proven success in designing and delivering client experience and selling skills training at a global scale.
  • Strong knowledge of luxury retail service standards and passion for storytelling and brand heritage.

Skills

Global mindset and ability to work across cultures with grace, inclusivity, and awareness. Deep expertise in fine jewelry, craftsmanship, and luxury retail. Understanding of luxury retail and learning best practices. Expertise in digital learning tools and emerging innovations. Exceptional ability to engage, inspire, and influence diverse audiences.

Experience

Minimum of 7 years in retail learning & development, with a focus on luxury, fashion, or jewelry sectors.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Culture

Tiffany & Co. fosters a culture of innovation and excellence, where employees are empowered to bring their unique perspectives and skills to the table. The company values diversity and inclusivity, creating a collaborative and supportive work environment.