Tiffany & Co. Director of Global Retail Performance
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Join Tiffany & Co. in New York as the Director of Global Retail Performance, leading retail excellence and client experience strategies within the luxury sector.
Overview
Tiffany & Co., a distinguished member of the LVMH Group, is renowned for its exquisite craftsmanship and timeless elegance in the world of luxury jewelry. As part of the prestigious LVMH conglomerate, Tiffany & Co. upholds a legacy of excellence and innovation, offering a dynamic and inspiring environment for its employees. The brand is committed to delivering unparalleled client experiences and fostering a culture of continuous improvement and retail excellence.
Role & Responsibilities
- Promote a culture of business acumen through regular reporting on sales and client-related performance metrics.
- Provide business intelligence to global leaders via trend analysis and competitive benchmarks.
- Leverage data analysis to develop comprehensive 360-degree action plans.
- Assist in developing and managing incentive programs to enhance business performance.
- Create innovative dashboards to measure retail performance and provide insights.
- Drive day-to-day business culture by creating retail performance tools and strategies.
- Collaborate with Finance and HR on FTE planning and productivity optimization.
- Partner with regional teams to improve strategic KPIs such as conversion rate and client satisfaction.
- Establish and coordinate a global community of retail performance champions.
- Lead and inspire a high-performing team focused on client obsession and personalization.
- Conduct regular performance reviews and adapt strategies to local needs.
- Influence senior management with data-driven insights and strategic recommendations.
Qualifications
- Over 10 years of experience in retail and operations within the luxury sector.
- Profound understanding of retail operations and store environments.
- Exceptional communication and stakeholder management skills.
- Proven leadership and team management capabilities.
- Bachelor's degree or higher.
- Agility and entrepreneurial spirit in problem-solving.
- Strong business acumen and numerical agility.
Skills
Experience
A minimum of 10 years in retail and operations experience, particularly within the luxury retail sector, is required.
Education
Bachelor's degree or higher.
Workplace
This position is based in New York, New York, USA, within easy reach of New York. Cerulean lists 498 open roles in New York, including 11 posted recently. The broader New York area accounts for 611 active listings on Cerulean, 13 of which are new. In USA as a whole, Cerulean currently features 2.255 open positions, with 45 posted this week.
Compensation
The salary range for this position is $165,000 to $230,000, with eligibility for a performance-based bonus. The final offer will depend on the candidate's skills and experience.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
Culture
Tiffany & Co. fosters a culture of innovation, excellence, and client-centricity. The company values its employees' contributions and encourages a collaborative and inclusive work environment where creativity and dedication are recognized and rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.