Client Relations Manager

Location Kuala LumpurMalaysia
Type Full-Time
Seniority Manager
Posted Mar 6, 2026
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Join Tiffany & Co. in Malaysia as a Client Relations Manager, leading client engagement and event strategies. Part of LVMH, a leader in luxury.

Overview

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance and iconic Blue Box. As part of the LVMH group, Tiffany & Co. offers a prestigious and dynamic work environment, where innovation and tradition blend seamlessly to create exceptional experiences for clients worldwide.

Role & Responsibilities

  • Lead strategy and execution for in-store, virtual, and regional client events, focusing on new and existing client activations and bespoke experiences.
  • Enhance client experiences in-store, ensuring high-quality execution and monitoring.
  • Create exceptional client gestures and gifting initiatives, managing orders and allocations.
  • Collaborate with regional teams from ideation to execution of events.
  • Develop events calendar, new concepts, and activation strategies.
  • Project manage event production, including creative concepts, venue sourcing, and logistical issues.
  • Work with outside vendors and research new ideas and trends within the industry.
  • Monitor event performance, produce analytical reports, and maintain photo records.
  • Provide creative and logistical support for store events.
  • Monitor market trends and competitive activities on client experience topics.
  • Plan and oversee budgets, identifying risks and opportunities.
  • Drive the development of clienteling programs and strategies.
  • Build strategies for client outreach and engagement through various communication channels.
  • Drive partnership initiatives and prospect for new high jewelry clients.
  • Collaborate with CRM analytics team for client data strategy and support.
  • Provide exceptional client service and resolve client complaints as they arise.

Qualifications

  • Driven, energetic, and independent with luxury retail experience.
  • Full understanding of the marketplace and client demographic.
  • Detail-oriented, organized, with excellent interpersonal skills.
  • Outstanding written and verbal communication skills.
  • Passion and creativity for client relationship building.
  • Ability to meet deadlines, work under pressure, and multi-task.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, and Word).

Skills

Client relationship management Event planning and execution Strategic thinking and planning Budget management Market and competitor analysis Communication and interpersonal skills Problem-solving and conflict resolution

Experience

Minimum 10 years of experience in luxury retail or a related field.

Education

Degree in Business Administration, Marketing, or equivalent is preferred.

Culture

Tiffany & Co. fosters a culture of excellence and innovation, where employees are encouraged to cultivate their creativity and passion for luxury. As part of LVMH, the brand offers a collaborative and inspiring environment that values tradition and forward-thinking.